Db55 FAQ — answers to all your questions

KYC verification keeps your account secure and enables withdrawals. Simply upload a photo of your national ID or passport — verification is usually completed within 24 hours. You can still play without completing KYC, but it is required for larger withdrawals.

No. Under db55 policy, each person is allowed only one account. Creating multiple accounts may result in all accounts being suspended and any bonuses forfeited. If you're having trouble, please contact support.

If your account is suspended, contact us via 24/7 live chat or email [email protected]. Accounts are usually suspended temporarily due to security checks or a potential policy violation. The support team will verify your identity and resolve the issue promptly.

Click the "Forgot Password?" button on the login page. An OTP will be sent to your registered mobile number. Verify the OTP and set a new password. The whole process takes just 2 minutes.

Common causes include an incorrect password, wrong mobile number, a locked account, or a poor internet connection. Try clearing your browser cache or switching to a different browser. If the issue persists, contact live chat support.

The minimum deposit on db55 is just BDT 500. There is no set maximum, though KYC verification is required for larger amounts. Limits may vary depending on the deposit method.

Deposits are usually credited instantly. If your balance hasn't updated within 15 minutes, take a screenshot of the transaction and send it to live chat or [email protected]. The support team will resolve it promptly.

Mobile banking withdrawals (bKash, Nagad, Rocket) are typically processed within 15–60 minutes. Bank transfers may take 1–3 business days. VIP members receive priority processing.

Withdrawals are typically rejected due to unmet bonus wagering requirements, incomplete KYC, or incorrect payment details. Contact us via live chat and the support team will explain the reason and help you resolve it.

Winnings from a bonus must meet the wagering requirements before you can make a withdrawal. Typically, you need to wager the bonus amount a set number of times. Once the requirements are met, your winnings become fully withdrawable.

Log in to db55 every day to claim your daily bonus. Log in for 7 consecutive days to unlock a special weekly reward. The bonus amount depends on your VIP level — the higher your level, the bigger the bonus.

Yes! db55 has a referral program. Share your referral link with friends, and when they register and make a deposit, you earn a bonus. For full details on the referral bonus, Promotions page for more details.

All games on db55 use internationally certified RNG (Random Number Generator) technology. Independent third-party auditors regularly verify game fairness. Playing on db55 is fully fair and transparent.

Bingo page Go to the Bingo page, purchase your tickets, and wait for the game to begin. Match the drawn numbers to your card, and claim your win once you complete the required pattern. db55 Bingo gives you the chance to win big jackpots every day.

To install the APK on Android, enable "Unknown Sources" or "Install Unknown Apps" in your device settings. On iOS, trust the profile by going to Settings → General → VPN & Device Management. If you still have trouble, reach out via live chat.

When you open the app, you'll automatically receive a notification if an update is available. Alternatively, App Page Download the latest version and reinstall it. You can install the new version without uninstalling the old one first.

Email [email protected] or contact us via live chat immediately. The support team will temporarily lock your account and begin an investigation. Once your identity is verified, your account will be restored. We also recommend enabling Two-Factor Authentication to keep your account safe going forward.

Yes, db55 operates under an internationally recognized gaming license. The platform uses SSL encryption and advanced security technology to keep your personal information and funds safe.

db55 is firmly committed to responsible gaming. Responsible Gaming page Set up self-exclusion, deposit limits, and session time limits with ease. Our support team is always on hand to help if you're experiencing any gaming-related issues.